Pioneering the Future: Unveiling Tbilisi’s First Technological Hotel


In this exclusive interview, we sit down with Mila Kopaleishvili, Head of Marketing of Episode Hotels Tbilisi, as she unveils the transformative journey and remarkable success of the Episode Hotels App over the past year.

Interviewer: Good day, everyone. Today, we have a special guest with us, Mila Kopaleishvili, the Head of Marketing of Episode Hotels, to talk about the tremendous success of the Episode Hotels App over the past year.

Interviewer: Mila, the Episode Hotels App has achieved remarkable success in just one year. Could you share with us the key factors that have contributed to this achievement?


Mila Kopaleishvili: Absolutely. Our success stems from enhancing guest convenience and connection to our brand. We listen to user feedback and rigorously test enhancements to meet their needs.

Interviewer: One of the standout features of the app is the ability for guests to book their accommodations directly from their mobile devices. How has this feature improved the guest experience?

Mila Kopaleishvili: Direct booking through the Episode Hotels App has revolutionized the way our guests interact with our services. It’s not only convenient but also offers exclusive discounted rates that can only be accessed through the app. This feature empowers our guests to seamlessly manage their reservations and enjoy the best possible prices.


Interviewer: Another exciting feature is the direct-to-room amenities ordering. Could you elaborate on how this enhances the overall stay experience?

Mila Kopaleishvili: Certainly. We believe that comfort is key to an enjoyable stay. With the Episode Hotels App, guests can effortlessly order a range of room amenities, from bathrobes to toothpaste, and have them delivered directly to their rooms. This feature ensures a stress-free and relaxing experience, making every stay truly comfortable and convenient.

Interviewer: The app also introduces an innovative approach to laundry services. Could you explain how this enhancement improves guest satisfaction?

Mila Kopaleishvili: Absolutely. We’ve reimagined our laundry services by integrating them into the app. Guests can now easily request laundry pressing and washing services on-demand, reflecting our commitment to enhancing convenience and efficiency throughout their stay. This feature ensures that guests can always have their clothing cared for without any hassle.

Mila Kopaleishvili


Interviewer: The Episode Hotels App seems to be ushering in the era of keyless access. Could you elaborate on how the digital key experience works?

Mila Kopaleishvili: Our digital key experience offers a glimpse into the future of access control. Guests can use their smartphones to effortlessly enter their rooms, eliminating the need for traditional keys or keycards. Additionally, guests can share their digital keys with fellow travelers using their email addresses, ensuring a seamless and contactless check-in process.

Interviewer: Beyond the rooms, the app extends to dining and city exploration. Could you tell us more about these features?

Mila Kopaleishvili: Of course. We’ve extended the app’s capabilities to our bar and restaurant, allowing guests to browse menus, place orders, and personalize their dining experiences with ease.

We’re dedicated to enhancing our guests’ exploration of the city. The app’s city guide offers insights into the top spots in Tbilisi, complete with exclusive discounts for Episode Hotels guests. It’s a way for us to enrich the overall experience of our guests, both within our premises and beyond.

Interviewer: Lastly, what message would you like to convey to your valued customers as Episode Hotels celebrates this milestone?

Mila Kopaleishvili

Mila Kopaleishvili: To our wonderful guests, I want to express my heartfelt gratitude for being a part of this journey. Your support and feedback have been invaluable in shaping the Episode Hotels App into what it is today.

We’re continuously working to improve and I’m thrilled to announce that we’re currently giving the app a complete makeover. Expect to see fresh features and captivating visuals, all inspired by your insights. The future holds even more remarkable experiences and I encourage everyone to stay tuned for what’s to come.


Interviewer: Thank you, Mila, for sharing these insights with us. It’s evident that the Episode Hotels App has truly redefined modern hospitality and guest experiences. We look forward to witnessing the continued success and evolution of Episode Hotels.

Mila Kopaleishvili: Thank you for having me. It’s been a pleasure to discuss our journey and the exciting road ahead.