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Non-Emergency Medical Transportation (NEMT) is an entirely new concept for people, and running a NEMT business is not a cakewalk. It requires sound planning, firm strategy, a workforce, and updated technology. While various startups and other companies still believe in operating manually, businesses employing the right software are known to function better and produce excellent results. NEMT software helps transportation providers streamline their business by automating their scheduling, routing, dispatching, and billing processes.
Now, you might wonder how software can maximize efficiency and reduce operational costs. Well, it avoids various manual errors, plans routes, and takes care of scheduling and billing processes. Let’s find out how the NEMT paratransit software can be beneficial.
1. Generate Accurate and Significant Reports Using NEMT Software
Tobi Cloud’s reporting framework is designed to provide maximum flexibility and customization. It allows you to collect a wide range of information, such as trip duration, mileage, number of passengers, and more. With our reporting feature, you can tailor the data to suit your specific needs and goals. One of our clients was able to leverage the reporting functionality to reduce their insurance costs. While we cannot guarantee the same outcome for everyone, our reporting feature can help you identify opportunities for savings and efficiency. Additionally, it’s a powerful tool that can assist you in making data-driven decisions to run your brokerage successfully.
2. Self-Service Booking
By incorporating a customer portal into your NEMT brokerage software, you can offer your members an additional way to request transportation. This can lead to a reduction in the workload of your staff and also give members more options to book trips. Some members may prefer the convenience of booking digitally rather than through other means.
3. Automatic Billing and Reimbursement
Businesses can maintain effective communication with their providers and receive reimbursement on time with the help of NEMT broker software. Utilizing Tobi Cloud’s automatic billing feature will help streamline the business process and eliminate the need for providers and yourself to track down payments.
4. Mitigate No Shows
One way to reduce the number of no-shows for NEMT brokers and professionals is to use automatic trip notifications, such as text message reminders and phone calls. This can help remind members, particularly those who are elderly or have intellectual or developmental disabilities, to prepare for their trip and reduce the likelihood of missed appointments. This not only saves drivers time and gas but also ensures that members can make it to their destination on time.
5. Let Your NEMT Software Design Your Schedules
Our software allows you to optimize routes for your drivers to increase the number of trips they can make and reduce downtime. Additionally, it can be customized to prioritize specific criteria according to your needs.
6. Preventive Strategies to Help Minimize Maintenance and Downtime Costs
The saying “prevention is better than cure” applies well to NEMT vehicle maintenance. By using the proper software, you can track and record important vehicle data, including fuel usage, the mean distance between failures, and maintenance history, to proactively prevent breakdowns and minimize downtime.
By analyzing the data collected, it is possible to plan for better parts and services forecasting and preventive maintenance, leading to a more effective maintenance strategy.
7. Empower Your Customers
Nowadays, riders have access to smartphones and use them to book transportation services and manage their trips, among other activities.
Having mobile-compatible NEMT software, like the NEMT mobile app, provides customers with a convenient transportation solution. The app allows them to book rides to their desired destination, receive notifications about the driver’s estimated arrival time, and track their driver’s location in real-time through a map feature with push notifications for any changes.
With the mobile-compatible NEMT software, customers can easily cancel or reschedule a trip in case of scheduling conflicts or circumstances changes.
Dropping Off
We understand that providing essential services is more important than financial gain in our industry, but reducing costs can allow for more investment in those services. If you’re interested in implementing NEMT software or want to improve your current usage, please reach out to us, and one of our team members will be happy to assist you.
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