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For those working in healthcare, the next step in progressing a career is moving into management. Whether working in hospitals, clinics, care homes or with public health organisations management teams play important roles in the smooth running of operations that can have a big impact on lives each and every day.
There are plenty of roles across the sector and management and executive recruitment in healthcare is always prominent for those considering stepping into healthcare management. But how does the role differ from being on the wards, for example, and what can you expect from such a job?
A Focus on Leadership and Decision-Making
Naturally, one of the first differences you’ll find by stepping up to a managerial role is that you become a leader, guiding teams, setting priorities and making critical decisions. Whether you’re overseeing clinical staff, admin or any other form of team the way you perform has a direct impact on the rest of the team and the quality of care provided.
It’s a role in which leadership requires a careful balance between pragmatism and empathy, having to navigate complex situations with quick decision making. It’s important to be strong in communication and have the emotional intelligence to motivate teams and keep morale high despite the everyday pressures.
An Ever-Changing Regulatory Landscape
What’s absolutely vital is that you stay up-to-date with all the regulation and policies in place. As a manager you need to be aware of the frequent updates and ensure you meet compliance and legal regulations.
In the UK, healthcare managers need to work in line with guidelines set by various organisations, including the Care Quality Commission, the General Medical Council and the National Institute for Health and Care Excellence, while also sticking to guidelines set by the likes of the NHS, if working for them.
Ultimately, keeping abreast of all regulatory updates and overseeing the implementation of that is a must.
Balancing Operational Demands and Strategic Planning
There’s plenty of juggling in healthcare management, particularly when it comes to meeting immediate operational needs with long-term goals. You’ll need to address things like staffing shortages, any patient complaints and the maintenance and allocation of equipment.
At the same time you’ll be an influential part in shaping wider strategies that can allow the organisation to improve and grow in the medium and long term.
As a result, time management, prioritisation skills and adaptability are key traits to have in healthcare management, striking the right balance to ensure day-to-day challenges are managed as well as being forward thinking in the role.
A Strong Emphasis on Collaboration
Healthcare is inherently collaborative, requiring input and coordination from a wide range of professionals. As a manager, you’ll serve as the bridge between various departments, ensuring that everyone works towards a common goal.
Effective collaboration goes beyond internal teams; it also involves liaising with external stakeholders, such as suppliers, regulators, and community organisations. In the NHS, for example, Integrated Care Systems (ICSs) are designed to foster cross-sector partnerships, emphasising the importance of teamwork at all levels.
Your role may include mediating conflicts, aligning disparate objectives, and creating an environment where all voices are heard. Cultivating trust and building strong relationships are crucial to achieving seamless collaboration.
The Emotional Impact of the Role
Working in healthcare management means being part of an environment where life-and-death decisions are made daily. While you may not provide direct patient care, the weight of your decisions can have profound implications for patients, families, and staff.
This emotional intensity can be both fulfilling and challenging. Celebrating successes, such as improved patient satisfaction scores or the implementation of a new service, can be immensely rewarding. However, there will also be moments of stress, particularly when dealing with crises, budget constraints, or staff burnout.
Self-care and resilience are key to thriving in this role. Building a support network of peers, seeking mentorship, and taking time for personal well-being are essential strategies to manage the emotional demands of healthcare management.